Activation

Enter your Account Number and Email address ONLY

Terms & Conditions

For Consumers: Frequently Asked Questions (FAQs)

[faq orderby=menu_order group=consumer-faqs]

INSTALLER’S ACCESS

Please login to access your Account and claim the Installer Reward.

Forgot Password?

HOW IT WORKS

  1. If you have participated to the last Summer Cash Back Promotion, you are automatically registered for this Promotion.
    However please ensure your details are still correct: GO ONLINE to mhiaapromotion.com and click on Installer's Access. You can use the same email as your login and password to connect to your account.
  2. If you are interested in registering for this Installer Reward program, simply got to mhiaapromotion.com and click on Installer's Access to create an account.
  3. From a April to 31 july 2017, your customers must redeem their Holiday Voucher online, upload their invoice and provide your company details (from the invoice).
  4. Once your customer's claim is approved you will then receive an email advising that you are entitled to a Reward. Lead-time: 4 to 6 weeks approval process.
  5. You pick a Prize Reward OR a Cash Reward and can redeem immediately or keep saving to get a higher value reward on the next installatiom job(s).
    So, the more MHIAA units you install, the bigger the prize! It's as simple as that!
  6. You can go ONLINE anytime through out the promotion to check the value of the reward(s) you are entitled to get and the list of customers that nominated you.

REMEMBER...

The promotion runs from 1 April to 31 July 2017. All details are available on www.mhiaapromotion.com


Terms & Condtions apply. For more information contact Mitsubishi Heavy Industries on info_mhiaa@mhiaa.mhi.co.jp

For full terms and conditions please visit www.mhiaapromotion.com| Permits pending

FREQUENTLY ASKED QUESTIONS
Set Model No. Consumer Holiday Voucher
Ducted Systems Indoor Model Outdoor Model kW
FDUA71AVNXAVF FDUA71VF FDCA71VNX 7.1kW $100.00
FDUA100AVNVF2 FDUA100VF FDCA100VN 10kW $100.00
FDUA125AVNXVF FDUA125VF FDCA125VNX 12.5kW $200.00
FDUA140AVNXVF FDUA140VF FDCA140VNX 14kW $200.00
FDUA140AVSXVF FDUA140VF FDCA140VSX 14kW $200.00
FDUA160AVSAVF FDUA160VF FDCA160VSA 16kW $200.00
FDUA200AVSAVG FDUA200VG FDCA200VSA 20kW $400.00
High Wall Split Systems Indoor Model Outdoor Model kW
DXK06ZM-Set DXK06ZM-S DXC06ZM-S 2.0kW $50.00
DXK09ZMA-Set DXK09ZMA-S DXC09ZMA-S 2.5kW $50.00
DXK12ZMA-Set DXK12ZMA-S DXC12ZMA-S 3.3kW $100.00
DXK18ZMA-Set DXK18ZMA-S DXC18ZMA-S 5kW $100.00
DXK21ZMA-Set DXK21ZMA-S DXC21ZMA-S 6.3kW $100.00
DXK24ZMA-Set DXK24ZMA-S DXC24ZMA-S 7.1kW $100.00
DXK28ZMA-Set DXK28ZMA-S DXC28ZMA-S 8kW $100.00
DXK32ZMA-Set DXK32ZMA-S DXC32ZMA-S 9.2kW $100.00
SRK10YL-Set SRK10YL-S SRC10YL-S 2.5kW $100.00
SRK13YL-Set SRK13YL-S SRC13YL-S 3.5kW $100.00
SRK18YL-Set SRK18YL-S SRC18YL-S 5kW $100.00
SRK24YMA-Set SRK24YMA-S SRC24YMA-S 7.1kW $100.00
SRK20ZMA-Set SRK20ZMA-S SRC20ZMA-S 2.0kW $50.00
SRK25ZMA-Set SRK25ZMA-S SRC25ZMA-S 2.5kW $50.00
SRK35ZMA-Set SRK35ZMA-S SRC35ZMA-S 3.3kW $100.00
SRK50ZMA-Set SRK50ZMA-S SRC50ZMA-S 5kW $100.00
SRK63ZMA-Set SRK63ZMA-S SRC63ZMA-S 6.3kW $100.00
SRK71ZMA-Set SRK71ZMA-S SRC71ZMA-S 7.1kW $100.00
SRK80ZMA-Set SRK80ZMA-S SRC80ZMA-S 8kW $100.00
SRK92ZMA-Set SRK92ZMA-S SRC92ZMA-S 9.2kw $100.00
SRK20ZMXA-Set SRK20ZXMA-S SRC20ZMXA-S 2.0kW $50.00
SRK20ZSA-W-Set SRK20ZSA-W SRC20ZSA-W 2.0kW $50.00
SRK25ZSA-W-Set SRK25ZSA-W SRC25ZSA-W 2.5kW $50.00
SRK35ZSA-W-Set SRK35ZSA-W SRC35ZSA-W 3.5kW $100.00
SRK50ZSA-W-Set SRK50ZSA-W SRC50ZSA-W 5.0kW $100.00
SRK71ZRA-W-Set SRK71ZRA-W SRC71ZRA-W 7.1kW $100.00
SRK80ZRA-W-Set SRK80ZRA-W SRC80ZRA-W 8.0kW $100.00
DXK06ZSA-W-Set DXK06ZSA-W DXC06ZSA-W 2.0kW $50.00
DXK09ZSA-W-Set DXK09ZSA-W DXC09ZSA-W 2.5kW $50.00
DXK12ZSA-W-Set DXK12ZSA-W DXC12ZSA-W 3.5kW $100.00
DXK18ZSA-W-Set DXK18ZSA-W DXC18ZSA-W 5.0kW $100.00
DXK24ZRA-W-Set DXK24ZRA-W DXC24ZRA-W 7.1kW $100.00
DXK28ZRA-W-Set DXK28ZRA-W DXC28ZRA-W 8.0kW $100.00
Consumer FAQs

For Consumers: Frequently Asked Questions (FAQs)

Consumer Faqs

What are the promotion dates?

Valid purchase and installation dates are from 1 April – 31 July 2017.

To qualify approved Mitsubishi Heavy Industries Air Conditioner modelsmust be purchased and paid in full between 1 April and 31 July 2017.

When must I submit my claim by?

To qualify for the Qantas Holiday eVouchers ALL claims must be received by 31 August 2017.

Applications must be correctly completed and received by 31 August 2017.

It is your responsibility (the consumer) to ensure that ALL information is correct and provided by this date.
If a claim has not been correctly submitted and/or is incomplete as at 23:59 AEDT 31 August 2017, the Qantas Holiday eVoucher will NOT be supplied and no further correspondence will be entered into.

What information do I need to complete the online form?

The information required is set-out in the form provided at www.mhiaapromotion.com
To complete the form you will need to provide the following details:

Contact Information

  • First Name
  • Last Name
  • Address (including your Post Code)
  • Phone number
  • Email address

Purchase Information:

A. Supply & Install ONLY

  • Date of purchase
  • Dealer/Installer Name
  • ABN
  • Applicable trade licence No.
  • Email address

UPLOAD PDF or IMAGE OF THE INVOICE

B. Supply of Air-conditioning unit ONLY

  • Date of purchase
  • Store Name
  • State

UPLOAD PDF or IMAGE OF THE INVOICE

B.1 Install ONLY
Please provide the details of the installer of your MHI unit. These details should be on the tax invoice or quote from your installer.

  • Date of purchase
  • Business Name
  • ABN
  • Installer Contact Name
  • Applicable trade licence No.
  • Email address

UPLOAD PDF or IMAGE OF THE INTALLER INVOICE

Air-Conditioning Model (drop down menus)
Set model no. / Indoor unit model no. / Indoor unit serial no.

Is my Air Conditioner eligible and how much will I get?

Listed below are the VALID Mitsubishi Heavy Industries Air-Conditioner models for this promotion.

consumer-faqs

 

Valid models must be purchased, installed and paid for in full between 1 April – 31 July 2017.

Valid Split System Air Conditionerswill be processed as a SET UNIT that consists of an INDOOR and an OUTDOOR model number.

For validation, you must supply the following…
SET MODEL NUMBER
INDOOR UNIT NUMBER
INDOOR UNIT SERIAL NUMBER

How many claims can I submit?

1.A maximum of three (3) eligible products may be claimed in one (1) purchase transaction.
2.A maximum only one (1) claim is eligible per household.
Duplicate tax invoices will be rejected.

Note:
Business applications will NOT be accepted.
Invoices under a business name and/or with ABNs will NOT be accepted.

Can I claim if my purchase is for a business?

NO. This promotion is for residential applications only. Business purchases will not be accepted.
Only residential claims will be considered for this promotion. The name on the Invoice must be a personal name to prove ownership of the Air Conditioning System.

Invoices issued to a Business Name (or listed ABN) cannot and will NOT be processed.

Can I apply over the phone or by post?

Unfortunately not, only Online Applications will be accepted.
Telephone, Fax or Postal applications CANNOT be accepted or processed.
Completed applications must be lodged online by 31 August 2017.
It is your responsibility to ensure that ALL information is correct and provided by this date.
If a claim is not correctly entered, it will not be processed and NO further correspondence will be entered into.
If you have any concerns, please email us at info@mhiaapromotion.com

Can I track my claim?

Yes, you can track your claim. After completing your onlineform, you will receive an automated unique claim number, which confirms your lodgement.

IMPORTANT: Do not delete the confirmation email.

Within 24 hours you will receive an automated email confirming the success of your claim. This confirmation includes important information on the claim process as well as your Unique ID Number for tracking purposes.

You can contact info@mhiaapromotion.com or call 1800 229 408 and they should be able to confirm the progress of your claim.

What do I do if I do not receive a confirmation email within 24 Hours?

First, check your Spam/Junk folder – just incase.

Then, if you still cannot find the email please email us on info@mhiaapromotion.com to confirm your application has been lodged correctly. We will respond to you within 48 hours.

It is your responsibility to ensure that your application has been lodged correctly.

If a claim fails to be correctly entered, it will not be processed and NO further correspondence will be entered into.

How long will it take before I receive my Qantas eVoucher?

Processing period is about 4 weeks after completing your online claim.

Your claim will be processed as quickly as possible, however due to the popularity of the promotion it takes time to check and processall incoming claims.

If you do not received payment within 4 weeks you can call 1800 229 408 for Australian enquiries. Have your Unique ID Number handy so we can track your claim status.

Is proof of payment for my Air-conditioning unit required?

Yes, you MUST upload a copy of your invoice when you claimonline.

It is your responsibility to provide a legible copy of your PAID Invoice at the time of claim.
This must show FULL PAYMENT (or $0 balance owing) on valid Air Conditioner Model(s) purchased & paid for between 1 April and 31 July 2017

A legible scanned copy of the Invoice issufficed.
Please do not send the original Invoice as we are unable to return documentations back to you.

What if I’m unable to upload a copy of the Invoice receipt with the claim?

If you are unable to upload a copy of your Invoice during your claim, then you must print the completed form and send it via email along with your invoice.

Email:info@mhiaapromotion.com

Can I post a copy of the Invoice Receipt?

NO, however you may email a copy along with your printed form. Please do not send the original Invoice as we are unable to return documentations back to you.

Email: info@mhiaapromotion.com

Where can I find the serial number?

For High Wall Air-Conditioners, the model and serial number for the indoor unitcan be found at the bottom section of the unit.

For Ducted Air-Conditioners, the model and serial numbers can be found on the control box of the unit.Your Installer must supply you the model and serial number before installation.

How can I use my Qantas Holidays eVoucher?

Once your claim is verified and approved, your Qantas Holiday eVoucher will be sent to your email address within 2 weeks. Please contact Qantas Holidays at 1300 858 874 to use your eVoucher, you CAN’T redeem your eVoucher online. The value of your eVoucher must be wholly redeemed in one transaction.

What can I get with my Qantas Holidays eVoucher?

The eVoucher must be used for Holiday packages including flights, accommodation, cruises, car hire and experiences. Please visit qantasholidays.com.au and contact Qantas Holidays at 1300 858 874 for more details.

The value of your eVoucher must be wholly redeemed in one transaction.

All bookings and travel are subject to Qantas Holidays Voucher booking conditions. Please consult the booking conditions in the Holiday section of the Qantas Holidays website qantasholidays.com.au.

NOTE: for Mitsubishi Heavy Industries Promotion, the eVoucher can also be used for flights booking ONLY.
Cruises and car hire options are not presented on the website, please contact Qantas Holidays on 1300 858 874 for more details.

Can I redeem my Qantas Holidays eVoucher for cash?

The eVouchers are non-transferable, non-refundable and cannot be redeemed for cash.

No responsibility is taken for lost, damaged or stolen vouchers.

What is the eVoucher expire date?

The Qantas Holidays eVoucher is available until 31 August 2018.

What else do I need to know?

Fraudulent Claims

Claims found to be fraudulent will be declined and subjected to further investigation and there may be legal ramifications.

Promotion Terms & Conditions
It is your responsibility to ensure that ALL information supplied is correct.

If a claim has not been correctly submitted and/or is incomplete as of 23:59 AEDT 31 August 2017, then no Qantas eVoucher transaction will be issued, and no further correspondence will be entered into.

To view the full Terms & Conditions visit www.mhiaapromotion.com

What do I do if I do not receive my eVoucher Booking Reference Number within 2 weeks?

First, check your Spam/Junk folder – just in case.
Then, if you still cannot find the email please email us on info@mhiaapromotion.com to confirm your claim has been approved and your details sent to Qantas Holidays.
You can also contact Qantas Holidays on 1300 858 874.